Going Mobile to Improve Efficiency
While still in its infancy, mobile technology is already revolutionizing the way
we interact with computers, making our daily information tasks more portable.
Between phone, e-mail and SMS communication, Internet capabilities, GPS
navigation and calendars with integrated task lists, mobile devices are
gradually redrawing the boundaries of the office.
Some companies are finding even more ways to put mobile devices to work (though
they may look a bit different from your average smartphone). Ranging from
relatively simple wireless barcode scanners to high-powered devices loaded with
customized software, mobile devices are being used to collect complex data and
transfer it where needed.
For quite a few years, parcel delivery personnel have been using mobile devices
to document delivery times and recipient signatures. Now, mobile devices are
also being used by first responders on disaster sites, allowing them to collect
medical information, take photos for documentation, print barcode bracelets and
transmit the data to the hospital before patients even arrive. More common
applications include devices that allow retail customers to add products to
gift registries simply by scanning item barcodes. Whatever the business
context, mobile devices not only cut down on lag time between remote personnel
and the main office, but they also improve accuracy and minimize time-consuming
data entry and paperwork.
Recognizing this potential for mobile computing, Brady Communications recently
solved a client's data problem by developing ConnexionMobile, a software
application for heavy equipment dealers. ConnexionMobile provides field service
technicians with handheld mobile devices to use on service and maintenance
calls. The mobile software links technicians in the field with their managers
and support staff back at headquarters, tracking usage of filters and fluids
and delivering paperless inspection reports that facilitate detailed, timely
billing. Using the device's built-in camera and microphone, technicians can
document their work with photos and audio notes. The application also has a Web
interface that allows managers to assign and transmit work order information to
technicians in the field.
For heavy equipment dealers, ConnexionMobile's data collection application not
only saves time and money, but also improves accountability and communication
with technicians out on service calls. Find out more about
this application, as well as
the PDA prototype application we developed for
Celebrity Cruises.